Get the feed receiving.
Most delivery problems are address, firewall, or listener problems. Start with the checks below. If they do not explain what you are seeing, email us with your destination, port, region, and a timestamp.
Support: support@mail.shredstream.sh
01
Allow the source address
Allow inbound UDP from 203.23.178.228 to the port you specified. The stream is sent from this address.
02
Confirm the destination
Check that the destination address and port in your account match the machine and listener you are testing.
03
Test the wire
Use the endpoint tester to check reachability, then run your own receiver so you can inspect packets at the socket.
Include the destination address, UDP port, the machine region, the exact time you tested, and whether the endpoint tester succeeded. Do not send private keys, wallet seed phrases, or sign-in codes.
Tell us what the socket sees.
A person who works on the relay reads support@mail.shredstream.sh.
The feed is delivered from Frankfurt; your application remains responsible for parsing, buffering, and handling UDP loss.